CRM People South Africa

Wynand Smit

Wynand Smit

CEO at INOVO
Location:South Africa

Profile

Wynand Smit is CEO at INOVO, a leading contact centre business solutions provider.

Creating competitive experiences with cloud
Creating competitive experiences with cloud

By 12 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success
Customer. Customer. Customer. The mantra for 2022 success

By 17 Jan 2022

Source:
Sidestep the embolism, deliver true customer service

By 15 Jul 2021

Optimising customer experience: it all starts with the data
Optimising customer experience: it all starts with the data

By 29 Apr 2021

Get connected in 2021, or else...
Get connected in 2021, or else...

By 21 Dec 2020

Embrace self-service to improve customer experience
Embrace self-service to improve customer experience

By 17 Feb 2020

How to prepare your contact centre for an AI-driven future
How to prepare your contact centre for an AI-driven future

By 15 Oct 2019

Prevent poor customer service from killing your brand
Prevent poor customer service from killing your brand

By 19 Aug 2019

Tech won't kill the contact centre, it'll make it more powerful
Tech won't kill the contact centre, it'll make it more powerful

By 30 Apr 2019

Building customer relationships in an age of disloyalty
Building customer relationships in an age of disloyalty

By 25 Mar 2019

4 common customer service mistakes in hospitality
4 common customer service mistakes in hospitality

By 27 Feb 2019

Rethinking the relevance of big data
Rethinking the relevance of big data

By 1 Feb 2019

Wynand Smit is CEO at INOVO
2019 predictions: The CIO will govern

By 14 Jan 2019

Safeguard your customer relationships this Black Friday
Safeguard your customer relationships this Black Friday

By 13 Nov 2018

(c) racorn -
Recession-beating tips for customer retention

By 5 Oct 2018

The "end" of the shopkeeper (and other retail trends)
The "end" of the shopkeeper (and other retail trends)

By 29 Aug 2018

Tapping into data for enhanced tourism experiences
Tapping into data for enhanced tourism experiences

By 2 Aug 2018

Maximising ROI without compromising on CX - top tips
Maximising ROI without compromising on CX - top tips

By 31 Jul 2018

Chasing the dream of the single view of the customer
Chasing the dream of the single view of the customer

By 14 Jun 2018

Data-driven processes to drive e-commerce campaign success
Data-driven processes to drive e-commerce campaign success

By 11 May 2018

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