Products Coordinator

Remuneration:	R12000 - R15000 per month cost-to-company
Benefits:	N/A
Location:	Cape Town, Century City, Canal Walk
Remote work:	Not Applicable
Education level:	Diploma
Job level:	Junior/Mid
Own transport required:	Yes
Travel requirement:	Occasional
Type:	Permanent
Reference:	#PC
Company:	Expat Explore

Job description

Expat Explore is a tour operator conducting coach tours around the world. 

We are looking for travel professionals to join our product team.

The primary role of the product coordinator is to make sure that our products are implemented efficiently and correctly through the companies departments and processes. This will include creation of documentation and reports used by various teams, presentations, training and tour briefs with tour leaders.
The role also involves research projects into market trends, consumer desires, competitor analysis and business opportunities. Assisting the Product Development team in research and development of new tour experiences.

Main responsibilities 

• Documentation of our Products, in forms of databases, spreadsheets, google docs, tour manuals, info sheets, presentations and other material designer to hand-over information to others.
• Delivering training, on-boarding and presentations. Making sure the desired message is fully understood and that the people you are training can effectively use that information to complete their work.
• Assist in several processes to help coordinate our tours, develop our products and sell our seats
• Conduct research into our products and potential products. Competitor analysis to see what other tour operators are doing and potentially conducting research with our customers to identify areas to improve.
• Assist in the Expatification of our products in every company touchpoint
• Assist the product development team in researching and developing new tours and tour experiences and improvements to existing products.
• Collaborating in the gathering and processing of data relating to product performance and demonstrating skills in interpreting the data to makes suggestions on how we can improve.
• Administration tasks, including spreadsheets, project management, emails and any other tasks required by the process you work in or the department manager.
• Potentially communication with existing and potential suppliers and previous customers will be required

Working hours are Monday to Friday 9-5 

Start date: ASAP

Requirements

We are looking for someone with the below personal and professional competencies:

• Strong communication skills - presentation skills and the ability to conduct training sessions
• Fast learner who can understand hundred of product components and how they work together
• Efficient and effective project management skills to manager large volumes of tasks from start to finish
• Self starter who can manage their own time and diary
• Strong skill set in internal team building and interpersonal skills
• Have a great eye for detail and for picking up on other people’s mistakes
• Ability to work to strict deadlines and delivery high quality results
• Administration skills, supporting the Product Manager and various processes with any tasks given
• Strong understanding of Google suite and other software, and the drive to learn new skills

Posted on 04 Aug 10:20, Closing date 3 Oct