Latest newsiContact BPO, a leading Business Process Outsourcing (BPO) provider, officially launched its new Johannesburg operation in Houghton on 5 December 2022. The investment into South Africa's burgeoning BPO sector is a continued strategic development for iContact BPO which specialises in inbound and outbound customer service and sales, financial services support, customer retention and loyalty management, lead generation and back-office fulfilment predominantly for international business clients based in the US, UK, Europe and Australia. 6 Dec 2022 Read more South Africa's BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing and offshoring contender, particularly in the English voice-based sourcing markets. This is according to the South Africa National GBS Quantification & Investment Report 2021/22 published by Business Process Enabling South Africa (BPESA). 27 Oct 2022 Read more Unpacking the important metrics beyond price and language 22 Sep 2022 Read more Unpacking the implications and opportunities that digital tech and AI bring to South Africa's BPO industry. 17 Aug 2022 Read more IContact BPO, a leading business process outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, have landed a large North American Telecommunications company in an outsourcing bid to South Africa - a win for Cape Town's burgeoning BPO industry. 18 Jul 2022 Read more The Great Resignation sees South African BPO providers stepping in to fill the gap 6 May 2022 Read more Your customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your customer experience will ultimately manifest - where every enquiry, compliment and complaint will either be efficiently resolved to create a raving ambassador for your brand, or left to fester, creating a raging detractor who finds every opportunity to criticize your company. This is where the voice of your customer is heard, but only if you're listening. 11 Apr 2022 Read more There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions to South African BPO providers than ever before. 24 Jan 2022 Read more
More news...Contact iContact BPOTel: +27 11 019 0290
Email: moc.opbtcatnoci@ofni
Web: www.icontactbpo.com
Address: 257 Beyers Naude Drive, Cresta, Johannesburg, South Africa |
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