Head of Department - Application Support Specialist

Remuneration:	negotiable cost-to-company
Location:	Pretoria, Centurion
Education level:	Matric
Job level:	Senior
Type:	Permanent
Company:	Megan Förg Consulting

Head of department: application support specialist

Location: Pretoria, Gauteng
Salary: Market-related

About the role:
A leading supplier of Enterprise Risk Solutions (ERS) across the African continent is currently recruiting for a Head of Department: Application Support Specialist to be based at their Head Office in Pretoria, to support their global client base in security, risk and compliance, and solutions.

Requirements:

• Grade 12 essential, tertiary qualification advantageous
• Five-plus years’ experience in technical IT support
• Three-plus years’ experience in a managerial role within IT support
• CiiMS Knowledge and practical experience advantageous
• Experience in managing and coordinating personnel
• Quick learner on software applications.
• Excellent communication and client relations skills
• Excellent analytical and problem-solving abilities.
• Sound decision-making and time-management skills
• Ability to maintain work related records and prepare reports.

Responsibilities:

• Provide and coordinate software application support on the respective products.
• Perform analyses on software application functionality and suggest improvements in configuration and utilisation.
• Coordinate, oversee and perform tests on all version releases on the front-end and back-end functionality
• Consult and collaborate with Application Development, IT and Technical, Internal users, and clients to improve application performance and stability.
• Establish the root cause of application errors and problems
• Manage and maintain service levels and output expectations for all clients
• Coordinate and oversee the 24/7 support team
• Keep record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Effectively manage department personnel, processes, and resources, ensuring the effective use of the appropriate tools and systems.
• Represent and report back on the support department responsibilities during operational and management meetings.
• Support EXCO in its strategic and operational objectives, responsibilities, and mandate.
• Promote the brand and values in all activities and functional areas both internally and at the respective clients.
• Attend and facilitate department-, portfolio-, personnel-, and company meetings as and when required.

Posted on 18 Jul 12:38, Closing date 16 Sep