Fraud Analyst

• A relevant diploma certificate in fraud risk management
• At least 2-3 years working experience in the fraud risk environment, especially call centre and shifted environment
• Good product knowledge of different banking products and services

• Compliance management
• Conflict management
• Customer relations
• Customer service
• Investigations
• Product knowledge
• Risk management trades

• Carefully analyse alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers in order to detect and prevent fraud (this includes all fraud types)
• Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers and making clear notes on the fraud monitoring and case management systems for record and audit purposes
• Ensure that laid down procedures are always followed
• Investigate and resolve all customer disputes/cases within agreed timelines
• Escalate and report all high risk/significant incidents to management immediately
• All cases in the case management system must be actioned and kept up to date daily