Latest newsShapiro Shaik Defries and AssociatesDebt collection methodology and strategy has evolved significantly over the years, with changes in laws, regulations, and technology driving these changes. Similarly, the fallout from the pandemic and the subsequent tough economic conditions have demanded a different approach in terms of how debt is collected, and the accommodations needed to help debtors get back on their feet and rehabilitate their accounts. 3 Apr 2023 Read more In an environment of rising interest rates, growing consumer indebtedness, job losses, business closures and the increased costs of working due to load shedding, many businesses and consumers are facing unprecedented levels of financial distress. Small and medium sized businesses in particular are taking strain, facing the growing risk of once diligently paying debtors now finding themselves unable to service their account payments, threatening the cash flow and sustainability of the business. 2 Mar 2023 Read more ITC Credit Bureau (ITC) has secured access to the South African Credit Risk Reporting Association (SACRRA) data after a successful testing period, and now operates as a Tier 1 credit bureau. ITC is one of only six Tier 1 credit bureaus in South Africa and is a full member of SACCRA and the Credit Bureau Association (CBA). 20 Feb 2023 Read more Future Fit AcademyManagers find themselves leading multi-generational and multi-cultural workforce teams, with people scattered across the world, demanding loads of agility and flexibility in how they approach different situations. This constant state of flux demands adaptation of our behaviour and our responses to different situations, and it means learning new skills as well as being open to learning through other people, in both formal and informal environments and channels. All these elements, and more, form part of what is known as 'Learning Agility'. This is according to Dr Eric Albertini of the Future Fit Academy. 10 Feb 2023 Read more iContact BPOiContact BPO, a leading Business Process Outsourcing (BPO) provider, officially launched its new Johannesburg operation in Houghton on 5 December 2022. The investment into South Africa's burgeoning BPO sector is a continued strategic development for iContact BPO which specialises in inbound and outbound customer service and sales, financial services support, customer retention and loyalty management, lead generation and back-office fulfilment predominantly for international business clients based in the US, UK, Europe and Australia. 6 Dec 2022 Read more Future Fit AcademyThe pandemic has been the catalyst of an exponential growth in entrepreneurial success. Although it might seem counter-intuitive - as the pandemic has been exceptionally hard on small business in particular leading many to shut down - entrepreneurship rates are up. The cover of Forbes magazine on 17 June 2021 read: "Covid's Entrepreneur Explosion". 14 Nov 2022 Read more SA Business SchoolUnpacking why so many L&D plans fail to deliver a competitive business advantage 1 Nov 2022 Read more iContact BPOSouth Africa's BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing and offshoring contender, particularly in the English voice-based sourcing markets. This is according to the South Africa National GBS Quantification & Investment Report 2021/22 published by Business Process Enabling South Africa (BPESA). 27 Oct 2022 Read more Future Fit AcademyWithout absolute clarity of your vision for your business, it's almost impossible to be successful. This holds true for the entrepreneur through to the corporate CEO. According to Dr Eric Albertini of the Future Fit Academy, one of the most common failures of leaders is the inability to create clarity for the people they lead and who are tasked with delivering on the vision and mission of the business. 23 Sep 2022 Read more iContact BPOUnpacking the important metrics beyond price and language 22 Sep 2022 Read more Shapiro Shaik Defries and AssociatesAs fundamental as money is to the security of our livelihoods, it is one of the least understood and poorly managed essential commodities. Millions of South Africans find themselves struggling with bad debt that they are unable to get a hold on, many have a poor grasp of their spending habits, and few actively monitor their credit profile with a view to improving it. Heaping on more pain for indebted consumers, the current economic environment of record high inflation, rising interest rates and a much more expensive cost of living is amplifying the strain that many households are experiencing. The time to grab the debt bull the horns and put a plan in place to manage your recovery is now! 8 Sep 2022 Read more iContact BPOUnpacking the implications and opportunities that digital tech and AI bring to South Africa's BPO industry. 17 Aug 2022 Read more Future Fit AcademyDo you believe qualities such as intelligence and talent are fixed or changeable traits? 16 Aug 2022 Read more SA Business SchoolSA Business School has taken its learnership programmes online, revolutionising the way that learnerships are delivered in a rapidly changing organisational training and education environment. The e-learning learnership structure provides significant flexibility and productivity benefits for both the learner and employer. 27 Jul 2022 Read more iContact BPOIContact BPO, a leading business process outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, have landed a large North American Telecommunications company in an outsourcing bid to South Africa - a win for Cape Town's burgeoning BPO industry. 18 Jul 2022 Read more Future Fit AcademyDr Eric Albertini unpacks 'dealing with paradox' as one of the 15 'future fit skills' that are critical to being relevant and competent, if not advanced, in the future of work. 12 Jul 2022 Read more Shapiro Shaik Defries and AssociatesTime to batten down the hatches and deal with expensive debt as interest rates and inflation take their toll. 7 Jul 2022 Read more SA Business SchoolAbusive Employee Tax Incentive schemes (ETI) marketed by unscrupulous training providers has done massive damage to the training and development industry, leaving many businesses hesitant to revisit the many social and economic benefits of ETI incentives, but most crucially, exacerbating the plight of millions of young South Africans who remain unemployed and untrained. 9 May 2022 Read more iContact BPOThe Great Resignation sees South African BPO providers stepping in to fill the gap 6 May 2022 Read more iContact BPOYour customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your customer experience will ultimately manifest - where every enquiry, compliment and complaint will either be efficiently resolved to create a raving ambassador for your brand, or left to fester, creating a raging detractor who finds every opportunity to criticize your company. This is where the voice of your customer is heard, but only if you're listening. 11 Apr 2022 Read more
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