Talkwalker, the leading consumer intelligence company, today published its latest report, 'Evolving consumer behaviour in the GCC during Ramadan 2022’. It reveals the shifts in consumer preferences, priorities, and behaviour towards CPG brands over the past Ramadan season.
“Consumers are demanding that brands bring more value with their products,” said Rami Deeb, marketing manager CEEMEA at Talkwalker. “Brands must be able to granularly understand what value means to each consumer segment and to deliver on that promise. As the first post-pandemic Ramadan season, we wanted to quantitatively and qualitatively understand these shifts in priorities and give brands insight into what they can do to prepare.”
The report includes a wealth of data for CPG brands looking to get closer to their consumer base in the Gulf region. Specifically, it looks at the factors that consumers consider when comparing brands. Also, the report attempts to reveal the key drivers of repeat purchases among GCC consumers. Lastly, the report looks at whether GCC consumers feel emotionally attached to brands and therefore, remain loyal to them.
Consumer closeness enables brands to transform data into real-time consumer insight, effortlessly guide decision-making, and drive brand growth. With leading-edge brands in customer-centricity growing nearly 3x faster than the industry average.
“The survey results highlight that factors such as price and quality are the main decision drivers when choosing a brand,” said Zafar Shah, account director at YouGov MENA. “However, to win a customer’s loyalty, brand trust and a positive past experience come into play. For brands to create and communicate an attractive value proposition, it is necessary that the perceived value (in this case quality) of the offering exceeds the value of the price the customer is paying. It is interesting to note that while GCC customers express strong loyalty to brands they currently or have used (72%) they are equally open (69%) to buying quality products regardless of the brand and are not averse to exploring new brands and products (61%). This presents an opportunity to brands not just within the context of Ramadan but in general as well.”
You can download the Evolving consumer behaviour in the GCC during Ramadan 2022 report here.
Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognised by Forrester as a 'Leader in Consumer Intelligence and Social Listening'. Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.
Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumer close, and accelerate their brand growth.
To discover more about Talkwalker, please visit www.talkwalker.com.
